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Returns Policy

All of our products are made to order, so we are unable to provide a refund or exchange if you change your mind. If your product is faulty, please get in touch with us within 7 days of receiving your item. We will then work with you to provide a solution.

Damaged goods
If your product arrives damaged from transport, please get in touch with us immediately, ideally with photos, so we can assess the damage and make a replacement.

You can reach us any time by emailing us on info@purrfectpalaces.nz or use the form here.

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